Shipping Policy

At THAT (PCOS) GIRL®, operated by BEAUTY MANIFEST S.L., we work to ensure your order is delivered safely and efficiently.

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Order Processing

All orders are processed within 24–48 business hours after payment confirmation, excluding weekends and public holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information.

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Estimated Delivery Times

We currently ship within the European Union.

Estimated delivery time is approximately 3–7 business days, depending on destination and carrier.

Please note that delivery times are estimates only.
We work closely with our logistics partners to ensure your order arrives as quickly as possible.

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Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.

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Customs, Duties & Taxes

For orders shipped within the European Union, no customs duties apply.
VAT is calculated according to applicable regulations at checkout.

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Delivery Issues

We are not responsible for delays caused by shipping carriers, weather conditions or events outside our control.

Once the order has been handed over to the carrier, the risk of loss or damage transfers to the customer.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at hello@thatpcosgirl.com  including your order number and photos of the package and product.

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Incorrect Address

Please ensure your shipping address is accurate at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.

If a package is returned to us due to an incorrect address, reshipping costs will be the responsibility of the customer.

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Contact

For shipping-related inquiries, please contact:
📧 hello@thatpcosgirl.com